Airline Airport representation

In the dynamic world of aviation, representing an airline or airport involves more than just being an intermediary—it requires a deep understanding of industry nuances, regulatory landscapes, and stakeholder expectations. Aeolus Aviation stands out in this domain, offering unparalleled airline and airport representation services. With a seasoned team, Aeolus acts as an extended arm of airlines and airports, managing tasks such as slot coordination, ground handling negotiations, and liaison with local authorities. Our representation ensures that airlines can seamlessly operate in foreign airports, navigating the intricate web of local regulations, customs, and practices with ease.

Moreover, for airports, Aeolus plays a pivotal role in attracting airlines, optimizing operations, and maximizing revenue opportunities. We serve as the bridge between airports and potential airline partners, facilitating discussions, agreements, and collaborations. Through our representation, airports can effectively market their capacities, align with airline requirements, and ensure efficient operations. With Aeolus’s expertise, both airlines and airports can rest assured that their interests are championed effectively, and their operations are optimized for success.

The team at Aeolus provides Airline representation that caters to the airlines’ unique requirements but focusing primarily on safety, efficiency, on time performance and most importantly customer care.

Our airport representation services include, but are not limited to:

Passenger Services:

Meet and greet services for arriving and departing passengers
Assisting passengers with check-in, boarding, and baggage handling
Providing information on flight schedules, gate assignments, and airport facilities
Resolving customer inquiries and complaints promptly

Operations Support:

Coordinating with airport authorities, ground handling agents, and other service providers to ensure efficient turnaround times
Monitoring flight schedules and assisting with aircraft ground handling services
Managing ramp coordination and aircraft parking arrangements
Handling slot coordination and optimization to minimize delays
Meeting with Civil Aviation requirements
Liaisons for Fuel and maintenance contracts
Assisting with crew services, including transportation and accommodation arrangements.
Handling disruption flights by assisting passengers; coordinating with reservations to rebook flights, coordinating with the appointed hotels and assisting passengers with exit formalities

Customer Relations:

Providing personalized assistance to VIP passengers and frequent flyers
Resolving customer issues and complaints promptly and effectively
Implementing customer service strategies to enhance passenger satisfaction and loyalty
Conducting regular passenger surveys to gather feedback and improve service quality

Administrative Support:

Managing airport office facilities and equipment
Coordinating with airport authorities for permits, licenses, and regulatory compliance
Filing, storing and keeping record of flight documents and airline stationery